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Can you send me more information or printed catalogues of your products? |
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For catalogue request, you can contact us by sending an e-mail with your detailed delivery address. |
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How are your products manufactured? |
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Most of our products, especially rattan furniture and wicker furniture are made of natural material and are hand woven, so any deviation in dimension of 5mm and finishing are considered to be normal. |
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Can I find all products from the web? |
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The products shown on our website are only representative of our new products or best seller products. We have more products in our database and we will show you when you need some particular item which we have similarity in designs and specification. |
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Do you produce only your own design? |
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Commonly, It is natural that we want our customers to buy our products with our own designs, but if you have any design you wish to develop with us, we will be ready with our R&D and production team to support you. |
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How do we order a container from you? |
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You can place an order through e-mail, fax or phone while e-mail is our preferred means of communications. |
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What is the minimum order? |
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Initially samples can be sent, by sharing a container or alternatively by air freight. After which a 20 feet container is our preferred minimum purchase order.
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How long will it take to produce my order? |
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Normal production lead-time is 4 – 8 weeks. Any altered lead time may occur for bulk order or depends on the complexity of the order. |
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What are your payment terms? |
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All payments are to be made in US dollar.
We give the following option for payment:
Telegraphic Transfer (T/T) - Down Payment 50% before production, the balance after shipment, when the Bill of Lading is faxed or by Letter of Credit (L/C) - Irrevocable L/C at sight by negotiation. |
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How do you control the product quality? |
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To control the production, we have our qualified and professional QC team to supervise all the process of production. |
